Privacy Policy

Privacy Policy Papa’s Halloumi South Africa

Last updated: 15 September 2025

At Papa’s Halloumi South Africa, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or interact with us.

By using our website or purchasing our products, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following personal information when you use our website, place an order, or contact us:

  • Full name

  • Contact details (email, phone number, address)

  • Payment details (processed securely through third-party providers, never stored by us)

  • IP address, browser type, and device information (for analytics and security)

2. How We Use Your Information

We use your personal information to:

  • Process and deliver orders

  • Respond to your enquiries and provide customer support

  • Improve our website, products, and services

  • Comply with legal and tax obligations

  • Send you marketing communications (only if you opt-in, and you can unsubscribe at any time)

3. Legal Basis for Processing (GDPR)

Under the EU General Data Protection Regulation (GDPR), we process personal data on the following legal grounds:

  • Contractual necessity – to fulfil your order

  • Legal obligation – to comply with tax or regulatory requirements

  • Consent – for marketing communications

  • Legitimate interests – to improve our services and protect against fraud

4. Compliance with POPIA (South Africa)

In accordance with South Africa’s Protection of Personal Information Act (POPIA), we ensure that:

  • Personal data is collected lawfully and only for specified purposes

  • Your information is kept secure and confidential

  • You have the right to request access, correction, or deletion of your data

5. Data Sharing & Third Parties

We do not sell or rent your personal data. We may share limited information with:

  • Payment processors (for secure transactions)

  • Logistics partners (to deliver your orders)

  • Legal authorities if required by law

6. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfil orders and provide services

  • Comply with legal, accounting, or reporting obligations

  • Resolve disputes and enforce agreements

7. International Data Transfers

As Papa’s Halloumi is produced in Cyprus and supplied to South Africa, your information may be processed in both the EU and South Africa. We ensure that adequate safeguards (such as GDPR-compliant measures) are in place for all cross-border data transfers.

8. Your Rights

Under GDPR and POPIA, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data (“right to be forgotten”)

  • Object to processing or withdraw consent at any time

  • Lodge a complaint with a data protection authority (EU) or the Information Regulator (South Africa)

9. Cookies & Tracking

Our website may use cookies and similar technologies to enhance your browsing experience. You can control cookies through your browser settings.

10. Security

We implement industry-standard security measures to protect your data from unauthorised access, alteration, disclosure, or destruction.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Address: 8 Grey Street, Hilton, Bloemfontein, Free State 9301
Phone: +27 82 374 4406
Email: papashalloumi@gmail.com

Scroll to Top